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Terms & Conditions

Platinum Auto Securities Pty Ltd t/a Carbon Car Systems - Terms & Conditions

Posted: 24 February, 2014

Thanks for using Carbon Car Systems!

These terms of service (“Terms”) cover your use and access to the services, products and websites (“Services”) provided by Carbon Car Systems.

Our Privacy Policy explains how we collect and use your information while our Warranty Policy outlines our responsibilities when offering our Services.

Agreement

These terms and conditions together with your order constitute the entire contract between you and us for the supply of products and/or services. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.

By using our Services, you’re agreeing to be bound by these Terms, and to review our Privacy, Delivery & Returns, Payment Information and Warranty Policies. If you’re using our Services for an organisation, you’re agreeing to these Terms on behalf of that organisation.

 

 

Privacy Policy

What & Why

Carbon Car Systems allow you to buy products, receive e-mail newsletters, receive e-mails or other promotional information from us and other various functions.

In order to continually provide you with the best service possible we may require that you first provide personal information, which we determine is necessary in order for us to fulfill your requirements to the best of our ability.

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This information may include but not limited to: your name, billing/shipping address, telephone number, e-mail address or payment information. This information will allow us to personalise your service, fill your order and better serve you. Any personal information which we collect from you will only be used for the purposes identified in this Privacy Agreement.

When you provide information to Carbon Car Systems, the information is stored in our databases; such information is used by Carbon Car Systems in accordance with this Privacy Agreement.

The information we collect is used to tailor your experience at our site, to show you content that we think you might be interested in, and to display the content according to your preferences. We also use such personal information to send you information and promotional materials.

Carbon Car Systems do not capture or keep personal credit card information.

Sharing Information

All personal information collect by Carbon Car Systems is considered private and will not me share with any third party without prior consent of the subject party.

Carbon Car Systems do however reserve the right to  fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful. We may, to cooperate with a law enforcement investigation, without prior notice to you, disclose your information if required to do so by law, court order, as requested by other government or law enforcement authorities, or in the good faith belief that disclosure is otherwise necessary or advisable, including (without limitation) when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Computer Stuff

Cookies (not the tasty kind) are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide personalised service, and storage of items in your Shopping Cart between visits.

Cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

You will be able to browse our website but in order to shop your browser must be set to accept cookies.
When you visit our website, we and our Internet Service Provider may record your IP address and information on the type of operating system (e.g. Windows) and browser software (e.g. Microsoft Internet Explorer or Safari) you are using. This helps us to diagnose problems with servers and for system administration. Your IP address is also used to help gather aggregated demographic information.

Refer a Friend

While shopping at Carbon Car Systems if you elect to use our refer-a-friend service to inform a friend about our site, we ask for your friend’s name and email address. Carbon Car Systems collects the email address of your friend for the sole purpose of sending the friend an email inviting them to visit our websites.

Changes

If Carbon Car Systems makes changes to any terms or conditions of this Privacy Agreement, the changes will be posted in this document.

We may change, modify, add or remove portions of this Agreement at any time, and any changes will become effective immediately upon being posted unless we advise otherwise.

Please be aware that on our site we may have advertisements and links to other websites that may collect personal information about you. This Privacy Agreement does not cover the information practices or policies of such websites. We encourage you to read the privacy agreements of all such sites, as their policies may be materially different from the ones covered in our Privacy Agreement.

Use of Website

Conditions

When you use our website or Services, it is on an “as is” basis and is entirely at your own risk. We shall not be responsible for any detriment incurred by reliance that you place on our website or services.

Changes To Information

Carbon Car Systems may make changes in the products described, and to other content of the website, at any time without notice.

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We make every effort to ensure that products and information on our websites are accurate. However as we are human too, sometimes inaccuracies, typographical errors (aka ‘typos’) or misinterpretations may occur. We reserve the right to correct such errors as they are identified.

All images on our website are in our catalogue are for illustration purposes only. They are representations only and the actual part may vary.

Prices

The price displayed for products on our websites, or in our catalogue, represent the full price inclusive of GST (Goods and Services Tax). The product itself does not include postage or delivery, which will vary depending on the location.

We always seek to provide products at the most competitive prices and reserve the right to change prices displayed in our showroom, catalogue or website for our products at any time.

Age Restrictions

You must be at least eighteen (18) years of age to place an order with us online. We do not knowingly accept orders from anyone under 18.

By placing an order online with us you acknowledge that you are over eighteen (18) years of age.

Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 19, we reserve the right to seek compensation for such a loss or damage from the parents or guardians of the person who placed the order(s) with us.

Communications

By using our website, you consent to receiving communications electronically via email and/or phone. We will communicate with you by email, phone or by posting notices on our website.

Carbon Car Systems does not purchase customer contact information. Any information received by us is only obtained as a result of customers directly giving us their details and will be handled in accordance with our Terms and also Privacy Policies.

Copyright

We respect the intellectual property of others and ask that you do too.

Material contained on our website may be protected by copyright. You may use the website for personal and non-commercial purposes. You must not use, copy, distribute, transmit, store or publish and material on this website without prior written consent.

Our website and the products, technologies and processes contained on our website may be the subject of other intellectual property rights owned by third parties. You agree that no license is granted to you in respect of those intellectual property rights other then as set out in these Terms.

Our registered trademarks and logos or any other registered trademark and logo on our website must not be used or modified in any way without obtaining prior written consent of the owner of the trademark or logo.

Accounts

To purchase from us online you must establish an account with Carbon Car Systems. This account may be established through our website, over the telephone or visiting our staff in store.

We retain sole discretion in relation to, refusal to allow an account to be established, and/or to terminate accounts, and/or remove and edit account details.

You agree to provide accurate information to us at your own discretion. To establish an account with Carbon Car Systems we do require an email address, delivery and/or billing address and telephone number. It is your responsibility to keep these details up to date any incorrect information provided may result in a delay in delivery of your order or non delivery of your order. You are responsible for the safety and security of your account password.

You may only have one active account and your account is non transferable.

Termination

You’re free to stop using our Services at any time. We also reserve the right to suspend or end the Services at any time at our discretion and without notice. For example, we may suspend or terminate your use of the Services if you’re not complying with these Terms, or use the Services in a manner that would cause us legal liability, disrupt the Services or disrupt others’ use of the Services. We reserve the right to terminate and delete your account if you haven’t accessed our Services for 12 consecutive months.

Warranty

Coverage

All products sold by Carbon Car Systems are covered by a manufacturers warranty in which Carbon Car Systems is authorised to offer as an Australia retailer of all products we sell.

Warranty items will be assessed by either Carbon Car Systems technical staff or the manufacturers technical staff before a claim can be approved.

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In addition to the standard manufacturers warranty, Carbon Car Systems offers an optional Extended Warranty on certain items of which you may like to take advantage of.

Conditions of warranty:

  • All warranties are a back to base repair warranty unless specifically specified by the manufacturer.
  • Proof of purchase must be shown in order to claim warranty.
  • Warranty claims must be within manufacturers given time frame.
  • Warranty claims must meet manufacturers warranty conditions.
  • All products come with a minimum 12 months warranty.
  • Return of products for warranty is back to base as such return freight is at customers expense.
  • Any Manufacturers Warranty or Extended Warranty offered by Carbon Car Systems applies in addition to and applies along side Australian Consumer Law.

Optional Extended Warranty

Carbon Car Systems offers an optional Extended Warranty on certain items.

This extended warranty is an additional service offered by Carbon Car Systems to allow our customers to have peace of mind that the product they are purchasing is going to continue to work for the desired period of use.

For additional information on our Extended Warranty our Policy will be provided upon purchase of the extended warranty or upon request.

Changes

Disclaimer

Carbon Car Systems strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Carbon Car Systems, nor any employee or representative of Carbon Car Systems will be liable for damages arising from the use of this website or the products sold here.

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Changes To Policies

If Carbon Car Systems makes changes to any terms or conditions of this Privacy Agreement, the changes will be posted in this document.

We may change, modify, add or remove portions of this Agreement at any time, and any changes will become effective immediately upon being posted unless we advise otherwise.

Resolving Disputes

Let’s try to sort things out first. We want to address your concerns without needing a formal dispute. Our staff are human too and sometimes they do make mistakes and sometimes misunderstandings do happen.

We ask that if you do have a problem, issue or even just a question, please feel free to contact us first and we will try to find a viable solution for any situation that may arise.

Contact

If you are unsure about any of the information in these document please feel free to contact us anytime via email at team@carboncarsystems.com.au or via the good old fashion telephone on (02) 9831 3288.

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