Effective: 20th April 2021
Thank you for using Carbon Car Systems!!
The following information is our Delivery and Returns agreement and outlines how we handle all shipping and returns of product orders placed with Carbon Car Systems.
When using or participating in the Carbon Car Systems website you are accepting the terms of the following Delivery and Returns Policy.
Carbon Car Systems uses Couriers & Australia Post as our primary delivery method but on occasion use other methods should this be faster, more affordable or more convenient.
To keep our product prices as competitive and as simple as possible Carbon Car Systems uses postage calculators on check out to give you an accurate shipping price. Express services are available on checkout as specified by the postage calculator.
Heavy items may incur an extra surcharge and will be indicated before payment is required.
All orders placed at Carbon Car Systems will include a order number and also a tracking number.
Tracking numbers will be produced to our customers once your order has been shipped and left our warehouse.
Customers will be notified of tracking numbers by email so please check your junk & spam folders as this is an automatic process.
Insurance & Exceptions
All orders are shipped with couriers and Australia Post once the item has left our warehouse it is in the control and responsibility of the carrier.
Carbon Car Systems does not ship to Parcel Lockers or PO Box’s as all orders must be signed for. This is a requirement of our insurance policy.
All products advertised on Carbon Car Systems are generally in stock and ready to be shipped, unless there has been an inventory count error or the item has been damaged in any way. Our kitted items rely on imported products to build them and these individual parts can be delayed by customs or export shipping rules.
Shipping times may vary for Rural / Regional areas, WA & NT. Once an order has left our warehouse the responsibility for delivery is upon the carrier service & the customer. Please use the tracking provided to you redirect or redeliver items as necessary.
If a situation does arise where there may be delays in your order, we will contact you, normally via the e-mail or telephone number which you will have provided when placing your order. During the holiday seasons there can be delivery delays due to higher volume of postage so please keep that in mind when ordering for special occasions.
30 Day Money Back Guarantee
Exclusive items come with a money back guarantee, these items maybe returned after use within 30 days for a money back or credit as per your request. These items are marked with a money back guarantee sticker & the item description will indicate the offer. The money back guarantee does not cover physical damage to the product.
Products must be returned in their original unused & unopened condition for full refund.
Opened items can be returned for a store credit.
If you are unsure about any of the information in this document please feel free to contact us anytime via eBay messenger service.
Products may be returned for a store credit and / or replacement if you change your mind if products are brand new in a unopened re-sellable condition. Items that are damaged damaged during delivery or appear to be faulty may also be returned.
Returns are to be made to our office address which will be emailed to you once return form has been completed.
RETURNS MUST HAVE THE NAME OF THE PERSON WHO ORDERED ATTACHED OR THEY CANNOT BE PROCESSED.
PLEASE EMAIL US FOR RETURNS FORM:
Conditions Regarding Returns
- 1. You must notify us within 30 days of receiving the product if it is damaged or faulty on arrival.
- 2. You must return the product as new and without further damage & a copy of receipt.
- 3. Return costs are the responsibility of the purchaser unless item is faulty or damaged in shipping.
- 4. You will receive a store credit for the amount of the item or a replacement item.
Changes To Policy
If Carbon Car Systems makes changes to any terms or conditions of this Delivery and Returns Policy, the changes will be posted in this document.
We may change, modify, add or remove portions of this Agreement at any time, and any changes will become effective immediately upon being posted unless we advise otherwise.
If you are unsure about any of the information in this document please feel free to contact us anytime via email: firstname.lastname@example.org