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Delivery & Returns

Platinum Auto Securities Pty Ltd t/a Carbon Car Systems - Shipping & Returns Policy

Effective: 24th February 2014

Thank you for using Carbon Car Systems!!

The following information is our Delivery and Returns agreement and outlines how we handle all shipping and returns of product orders placed with Carbon Car Systems.

When using or participating in the Carbon Car Systems website you are accepting the terms of the following Delivery and Returns Policy.

Shipping

Carbon Car Systems uses Couriers & the Australia Post Express Post system as our primary delivery methods because of their reliability and cost effective nature. This allows us to delivery to all types of address including P.O. Boxes, residential or commercial premises.

Shipping Costs

To keep our product prices as competitive as possible and as simple as possible Carbon Car Systems free shipping  for all orders Australia wide.

Tracking Orders

All orders placed at Carbon Car Systems will include a order number and also a tracking number.

Tracking numbers will be produced to our customers once your order has been shipped and left our warehouse.

Customers will be notified of tracking numbers either by phone, email or online through the customer account portal.

Insurance

All our deliveries are completely insured and come with a tracking number so we can always ensure an order is delivered to the customer directly.

All orders shipped by Carbon Car Systems are covered automatically by shipping insurance up to the cost of the goods in the order.

Delivery Times

All products advertised on Carbon Car Systems as in stock and ready to be shipped will leave as soon as humanly possible. Carbon Car Systems allows 1 – 3 days for handling of all orders to ensure we account for any unforeseen delays and to confirm orders are packed correctly. Orders are shipped from our warehouse in Sydney.

When shipping via Australia Post Express Post satchels and parcels your order is guaranteed next day delivery within the Express Post Network*. Outside this network it may take 2 – 3 days.

When shipping via Couriers delivery times are general stated as 2 – 5 days depending on your location in Australia.

If a situation arises where there may be delays in your order we will contact you, normally via the e-mail or telephone number which you will have provided when placing your order. During the holiday seasons there can be delivery delays due to higher volume of postage so please keep that in mind when ordering for special occasions.

Changed Your Mind

If you have ordered the wrong product or simply changed your mind, Carbon Car Systems allows customers to return items within 7 days for a full refund subject to the following conditions:

Conditions of the Guarantee:

  • If you decide you no longer want the product we will allow you to exchange or refund the order for store credit, gift card or a full refund.
  • You must notify us (Carbon Car Systems) within 7 days from purchase date.
  • Order must be returned in its new unopened condition
  • If the product is different to the product you order we will exchange your product for the correct one at no extra charge.
  • Shipping costs cannot be refunded.
  • Return shipping is at customers expense.
  • Specials cannot be refunded or credited.
  • Warranty offered is subject to conditions of manufacturers warranty.
  • Warranty starts from invoice date.
  • Valid invoice must be shown for warranty cover to be redeemed.

Returns

Products may be returned when they have been damaged during delivery or appear to be faulty and provided the following conditions are met:

Conditions regarding returns:

  • You must notify us within 48 hours of receiving the product if it is damaged or faulty on arrival.
  • You must return the product as new and without further damage.
  • You must keep your receipt for proof of return postage costs and we will refund the costs.
  • You will receive a refund for return of a damaged item. If the item is deemed not damaged or not faulty we will send it back.

Changes To Policy

If Carbon Car Systems makes changes to any terms or conditions of this Delivery and Returns Policy, the changes will be posted in this document.

We may change, modify, add or remove portions of this Agreement at any time, and any changes will become effective immediately upon being posted unless we advise otherwise.

Contact

If you are unsure about any of the information in this document please feel free to contact us anytime via email at sales@carboncarsystems.com.au or good old fashion telephone on (02) 9831 3288.